ImpactPBX Feature Codes

In this page we list the Dual-tone Multi-frequency (DTMF) codes supported by ImpactPBX.

Feature Code	Name	Enabled by Default	During a call	Description
**<ext>	Intercept an extension	Yes	No	Intercept a specific extension. For example, if extension 1002 is ringing, extension 1001 can answer the call if it dials **1002.
*0<dial number>	Speed Dial	Yes	No	Speed dial a contact number. In order to enable this functionality, the following should be done: Edit the number of the contact and set a “Speed Dial” number. The extension that will execute the speed dial functionality should be assigned to a “User” The contact should be assigned to the user selected in point 2 (using the “Users” field) or to the group that the user belongs to (using the “Groups” field)
*1	Call Transfer	No	Yes	Transfer a call to another extension. After *1, the extension number should be given followed by # or wait for 5 seconds. This functionality can be used only by the caller.
*2	Start Recording	No	Yes	Start a recording during a call.
*4	Attended Call Transfer	No	Yes	Attended call transfer to another extension. After *4, the extension number should be given followed by #. For example, Extension 1001 is calling 1002 and the latter answers the call Extension 1001 dials *4 and after that enters 1003 followed by #. At this point, extension 1003 is ringing. Extension 1003 answers the call If extension 1001 hang-ups, the call will be transferred between 1002 and 1003. If extension 1001 dials #, the transfer is cancelled and extension 1001 continues to talk with 1002.
*5	Mask Recording	No	Yes	Mask a recording during a call, i.e., replace live audio with silence.
*6	Unmask Recording	No	Yes	Unmask a recording during a call, i.e., stop masking and continue live audio normally.
*8	Group Intercept	Yes	No	Group Intercept. For example, if extension 1002 is ringing, extension 1001 can answer the call if it dials *8 and if both 1001 and 1002 belong to the same extension/call group.
*8[ext]	Extension Intercom	Yes	No	Create a conference room. A special pin number should be given followed by #. The special number can be found in the Tools → PIN Numbers app.
*7	Toggle masking/unmasking	No	Yes	Toggle masking/unmasking during a call.
*9	Stop Recording	No	Yes	Stop a recording during a call.
*11, *12	Provision	No	No	Provision a device. The extension number of the device and the device password should be provided.
*21	Follow Me	Yes	No	Enable/disable the Follow Me number of the extension.
*22	Agent Status	Yes	No	Update the agent status (logged in/logged out) of the extension that dials the feature code. The extension should be associated with an agent. The agent password should be provided.
*23	Agent Status ID	Yes	No	Update the agent status (logged in/logged out) of a given extension/agent. The agent password should be provided.
*33<ext>	Eavesdrop	Yes	No	Listen to a call. A special pin number should be given followed by #. The special number can be found in the Tools → PIN Numbers app. Press: 0 → listen only 1 → speak with callee 2 → speak with caller 3 → full conversation
*67<phone number>	Call Privacy	Yes	No	Activate call privacy.
*69	Call Return	Yes	No	Call back the last incoming number.
*72	Enable Call Forward	Yes	No	Enable call forwarding and provide the destination number where the calls will be forwarded to.
*73	Disable Call Forward	Yes	No	Disable call forwarding.
*74	Call Forward	Yes	No	Toggle call forwarding enable/disable (a combination of *72 and *73).
*78	Enable DND	Yes	No	Enable Do Not Disturb.
*79	Disable DND	Yes	No	Disable Do Not Disturb.
*97	Voicemail	Yes	No	Check the voicemail of the extension that dials this feature code. The voicemail password will be requested.
*98	Check any Voicemail box	Yes	No	Check the voicemail of any extension. The system will prompt for both extension number and voicemail password.
*99<extension>	Send to Voicemail	Yes	No	Send a call directly to voicemail.
*411	Directory	Yes	No	Dial an extension by name using DTFM codes (e.g., number 2 maps to a, b and c) . An extension will be included in the search list if its directory first name and/or last name are set. Also, the extension’s “Directory Visible” field should be set to true.
*724	Page	No	No	Initiate a demo conference (page). A special pin number should be given followed by #. The special number can be found in the Tools → PIN Numbers app. A predefined set of destinations is set to 101, 102, 103 and 105. For updating the destination list please contact Impact Tech support.
*732	Record	Yes	No	Create a recording. The recording will be accessible by the Tools → Recordings app. The following steps should be followed: Enter a special pin number followed by #. The special number can be found in the Tools → PIN Numbers app. Enter at least a 3 digit number. This will label the recording file. (e.g., recording123.wav) Start talking to make the recording. When you finish press #. Press 1 to accept the recording and then hang-up or press 2 to start over
*870	Redial	Yes	No	Redial a number.
*925	Wakeup Call	Yes	No	Schedule a wakeup call.
*987	User Status IVR	Yes	No	Update the user status. In order to use this the extension which dials this feature code should be assigned to a user.
*3472	DISA	No	No	Direct Inward System Access (DISA). It allows external callers to access internal PBX features. Steps: Provide a special pin number followed by #. The special number can be found in the Tools → PIN Numbers app. Enter the destination number and then press #. The length of the destination number is between 7 and 11 digits.
*5901-*5999	Manual Valet Parking	Yes	No	Manual valet parking transfers a current call to an available park extension, where the caller will listen to Music on Hold (MoH). The extension that originally received the call is now free to accept other calls or direct another extension to join the call that was parked. To activate this feature, the valet_parking dialplan should be enabled and the valet_park_in and valet_park_out dialplans should be disabled. Use Case: A receptionist receives a call and the caller would like to speak with the support department The receptionist says “please hold while I transfer you“ and transfers the call to PARK_1 (*5901) The call is sent to extension *5901 and the caller listens to MoH. The receptionist is now available to make a call to the support department and says “Support team you have a call on *5901“ The support member calls to *5901 and now is connected to the caller. After that, the park extension will be available for another call.
*5900	Automatic Valet Parking	Yes	No	Similar with the manual valet parking but the park extension (e.g., *5901) will be played back to you. To activate this feature, the valet_park_in and valet_park_out dialplans should be enabled and the valet_parking dialplan should be disabled.
*5901-5999	Automatic Valet Un-Parking	Yes	No	Retrieve an automatic valet parked call. To activate this feature, the valet_park_in and valet_park_out dialplans should be enabled and the valet_parking dialplan should be disabled. For example, Extension 1001 is talking with 1002 Extension 1001 transfers the call to *5900 (Automatic Valet Parking). At this point, ImpactPBX will play the extension that will be used (e.g., *5902) If extension 1003 calls *5902 will talk with 1002
*9170	Server Time	Yes	No	Current server time.
*9171	Server Date	Yes	No	Current server date.
*9172	Server Date and Time	Yes	No	Current server date & time.
*9195	Delay Echo	Yes	No	Audio is played back after a slight delay.
*9196	Echo Test	Yes	No	Echo Test.
*9197	Tone Playback	Yes	No	Tone Playback (Milliwatt Tone).
*9664	Test MoH	Yes	No	Test Music on Hold.