Symptom
The ability for a user to filter the calls according to a duration value, so that he/she can view for example which calls lasted more than X minutes or less than X minutes.
Resolution
To filter the calls according to a duration value , navigate to:
Call > Filter
Call duration
Choose from the 3 options the CRM offers, which are:
Equals
Greater Than
Less Than
Then enter the duration value you want
Important Note:
1)The call duration value must be in seconds.
2)The CRM starts recording after the call has been answered for longer than 3 seconds
Keywords
Calls , Filters , Duration, Equals, Greater Than, Less Than, Admin , CRM, Seconds
Product
Impact CRM (all versions)
Attachment
No Attachment