Our Ticketing system gives our clients the opportunity to
Chat with our Support team
Generate a ticket and keep track of how a request is progressing
Remote video and audio-conferencing using Zoom enables us to hold online meetings with our customers and give our support team access to your computer screen if required.
Resolution
To activate your account follow the steps below:
An invitation will be sent to your email, which includes a link
Click the link and enter a password for your account
Once you have entered a password and signed in, you will be directed to the main page of ImpacTech Ticketing system
To Submit a new request follow the Steps below:
Click the ‘'Submit a request’' button
Fill in all the required fields
Then click submit
If you’d like to allow someone else to view the ticket you have created, you can add their email in the CC field as shown below:
When the user belongs to more than one organization they need to specify which organization the request is associated with.
To follow up on the progress of a request, follow the steps below:
Click the arrow next to your name
Then, click ‘'my activities’' from the drop-down
Important note:
- A user will be able to view the requests they have created and the requests that have been CC’d on by others in their organisation
- A manager will be able to view the requests they have created, requests that they have been CC’d on
and requests that have been submitted from all the users from the organization. (If you are a manager
and you don’t have permissions to see 'Organization request' tab on your activities, please open a
ticket to arrange this for your account).
To view the replies and add a comment click on the subject of the ticket as shown below:
To change the password of your Impact Zendesk Account click on the arrow next to your name and then on change password as shown below:
To Chat with our Support Team please use the chatbox feature
Keywords
Ticketing system, Chat, How-to, ImpacTech, Support, Channel. Introduction, Welcome
Product
CRM , Telecoms , PSP Gateway, AI, Whitelabel
Attachment
No Attachment