Symptom
To be able to solve your request IMPACT TECH support requires more information
Solution
Dear Customer,
We kindly request that you carefully read the following guidelines so as to
provide us with the additional information required to solve your
problem.
1. Priority
Please use the correct priority rating for your incident. Priority ratings are described in FAQ - 10000. If you believe a higher priority setting is justified please clarify this in the request.
2. Basic Info
Please provide us with:
-Which browser you are using? (Chrome, Internet Explorer, Firefox, Safari)
-What type of device are you using? ( Desktop, mobile, tablet)
-What is the system behaviour? (error message, screenshots)
-What do you expect instead?
-Description of the problem
-With which user does the issue occur?
-Which events or actions lead to the issue?
-Which document(s) or object ID(s) are you referring to?
3. Scenario
We need to be able to reproduce the problem exactly on our test system.
Therefore, we need a complete scenario.
-The screen you are using
-The data you entered in the various fields
-The buttons you clicked
-The menu path you followed
-The keys you hit
Keywords
Ticket, Request, Support, Guide